Return Policy

Thank you for shopping with us! We want to ensure you have a positive shopping experience, and we understand that returns and exchanges are sometimes necessary. Please read our return policy carefully to understand the procedures and guidelines for returning items.

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must be returned within 15 days from the date of purchase.

2. Non-Returnable Items:

• Certain items are non-returnable, including:
  • Gift cards
  • Downloadable software products
  • Health and personal care items

3. How to Initiate a Return:

• To initiate a return, please contact our customer support at support@hongweishoes.com. Provide your order number and details about the item you wish to return. We will guide you through the return process.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

5. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 days.

6. Exchanges:

• If you need to exchange an item, please contact our customer support. We will provide guidance on the exchange process and any additional costs involved.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund, depending on your preference.

8. Changes to This Policy:

• We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from us, you agree to and accept the terms outlined in this return policy.

Thank you for choosing us!