FAQ

1. How do I place an order?

  • To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete the purchase.

2. What payment methods do you accept?

  • We accept major credit cards, including Visa, MasterCard, American Express, and Discover. You can also choose to pay with PayPal for a secure and convenient transaction.

3. Can I modify or cancel my order after it's been placed?

  • Unfortunately, we are unable to modify or cancel orders once they have been placed. Please double-check your order before completing the purchase.

4. How can I track my order?

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

5. What is your return policy?

  • Please refer to our Return Policy for detailed information on our return process, eligibility criteria, and instructions on how to initiate a return.

6. Do you ship internationally?

  • Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Policy for more information.

7. How do I contact customer support?

  • You can reach our customer support team by emailing support@hongweishoes.com. We are here to assist you with any questions or concerns.

8. Are your products available in physical stores?

  • Currently, our products are only available for purchase through our online store. We do not have physical retail locations.

9. Do you offer gift cards?

  • Yes, we offer gift cards in various denominations. You can find them in the "Gift Cards" section of our website.

10. How can I stay informed about promotions and new arrivals? 

  • To stay updated on promotions, new arrivals, and exclusive offers, sign up for our newsletter. You can find the sign-up option on our homepage.

11. Is my personal information secure?

  • Yes, we take the security of your personal information seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

12. What if I forgot my password?

  • If you forgot your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.

13. How can I unsubscribe from your newsletter?

  • To unsubscribe from our newsletter, click on the "Unsubscribe" link at the bottom of any newsletter email you receive.

If you have a question that is not addressed here, feel free to contact our customer support for assistance.